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Building an AI-Powered Organization

To give every business unit of Kaizen Pharmaceuticals secure, reliable and intelligent technology, and to lead the Group's transformation into an AI-powered organization.

What the team delivers

kaizen.it / capability ACTIVE

SAP & Enterprise Applications

> SAP ERP support, configuration and enhancements
> User authorization and access control
> SAP technical standards

AI Initiatives

Our AI strategy starts with people, runs on a strong digital foundation, and grows through collaboration with every business unit.

[ A ]LEARNING

AI Awareness and Practical Learning

We have conducted AI awareness and practical learning sessions with our teams, covering:

$ sessions --list ✓ AI and Generative AI ✓ Practical business use cases ✓ Effective prompting and AI interaction ✓ Responsible AI adoption ✓ Opportunities to work smarter, faster and more efficiently _█
[ B ]COMMUNITY

The Group AI Community

We are building an AI Community where colleagues from every business unit share ideas and use cases, learn from each other, and turn AI possibilities into practical business outcomes. AI Champions in each department bring forward opportunities, and IT turns them into secure, scalable solutions.

Our way of working with business units:

STAGE 1 / 4
STEP 01 Discover

IT and the business unit identify the pain point together.

STEP 02 Co-create

AI Champions and IT design the solution.

STEP 03 Pilot

A small, measured trial with clear success criteria.

STEP 04 Scale

Roll-out on SAP, DSG or our AI platform, with training and support.

[ C ]AI

Enterprise AI platform

IT administers an enterprise-grade AI platform that gives employees secure AI assistance for drafting, analysis, research, summarising and document work, within company data policies.

[ D ]IT

AI in IT delivery

We use AI in our own work first. Our new PPL and Kaizen Pharmaceuticals websites are being designed and built with AI. Our Sales and Marketing Dashboards were collaborated with business and delivered by the IT Department using AI, giving our commercial teams clear, data-driven visibility of sales and market performance. Our teams use AI for coding, testing, documentation and faster user support, and our cybersecurity uses AI-driven threat detection and response.

[ E ]DB

AI-ready data

SAP and DSG give us clean, structured data across operations, quality, supply chain and sales. This is the base for analytics, forecasting and the AI use cases that follow.

Governance, Compliance and Responsible AI

In a regulated industry, trust comes first. Every IT and AI initiative follows clear governance.

Human in control

AI supports decisions; qualified people make GxP decisions.

Data protection

Company, partner and patient data stay within approved, secure tools.

Policy-led

The Group IT Policies and Framework set standards for information security, change management, access control, and AI use.

Resilient by design

Backup, disaster recovery and business continuity keep critical systems such as SAP and DSG running.

Measured service

The IT SLA sets clear response and resolution commitments to the business.

Roadmap to an AI-powered organization

1
Now

Foundation

SAP maximum utilization across Kaizen Pharmaceuticals and Group, DSG, secure infrastructure, IT SLA, IT policies, and AI awareness and learning for teams.

2
Next 12 months

Acceleration

An AI Community with champions in every business unit, the enterprise AI platform for all staff, modernized DSG, AI-built websites, AI-driven cybersecurity, and analytics dashboards.

3
Beyond

AI-powered organization

AI forecasting and planning across supply chain and sales, manufacturing, intelligent automation of quality and regulatory documents, predictive maintenance, and connected digital collaboration with partners.